(718) 261-1353      
IT Maintenance Reporting
 
IT Maintance Plan reports can be used to answer operational questions such as:

Is our infrastructure supporting our business goals as defined in the SLA (both operationally and strategically)?

When our system doesn’t work, are we getting the service that we are paying for?

What do we have to do to keep our system working?

How can we minimize cost impacts?

IT maintenance reports also summarize system activities including incidents and secuirty activity and record details about specific incidents.  You can use our reports to recognze short-term threats to business activity and your system.
 
Use IT maintenance plan reports to help you:
  • See your cost of downtime
  • Assist with strategic planning
  • Measure system performance
  • Reflect actual service provided vs. SLA
  • Help with budget, capacity and growth planning
Call (718) 261-1353 or contact us to get a copy of a sample IT maintenance report to see how you can use IT maintenance to keep your systems running and your business competitive.
 
 
   

Full Network Maintenance and IT Support

Full Network Maintenance and IT Support
SOHO Solutions will provide you with unlimited technical support for your entire network infrastructure including desktops, printers and peripherals. This network maintenance plan comes with a service level agreement  and support structure designed to improve your overall end-user experience with your network. Your service level agreement specifies guaranteed response and remediation times for your network incidents.
 
SOHO Solutions Full Network Maintenance and IT Support is a comprehensive, flexible and fixed-fee support plan to address all your critical infrastructure support needs:
  • All benefits of our Network Preventative Maintenance Plan
  • Unlimited technical support for network devices
  • Unlimited technical support for desktops
  • Service Level Agreement with Response & Up Times
  • Monthly reporting on network performance
  • Quarterly IT Consulting Sessions
Our Full Network Maintenance Plan addresses all critical business needs, including security, data management, applications, strategic planning and more – it can be tailored to meet your specific corporate IT needs.
 
 
Download our SOHO Solutions Full Network Maintenance Program Guide or speak to a SOHO Solutions representative by calling (718) 261-1353 to discuss your needs.
 
   
What's in Your SLA?
 
Our Service Level Agreements (SLAs) define what we do for you:

The scope of work to be provided

Acceptable and unacceptable service levels

Problem management actions

Compensation

Customer duties and responsibilities,

Warranties, legal compliance and resolution of disputes

Terms and conditions for termination

The level of service to be delivered is defined with an explanation of how this is done and under what terms and conditions.Our SLAs also define the business value our clients expect in terms of what is important to them (e.g. availability, performance) regarding their key business systems. We create key metrics based on their concerns and measure how well we are addressing their needs. We report our performance against the defined performance in the SLA to ensure that we are delivering service as promised.
 
Contact Us for a sample Service Level Agreement or call us at (718) 261-1353 if you have any questions.  For more information, download our description on how IT maintenance reports can help you manage your IT platform.
 
 
   
100-35 Metropolitan Avenue,  Forest Hills NY 11375
p: (718) 261-1353