What is a managed services provider (MSP)? Strategic IT outsourcing explained.

The Managed Service Provider (MSP) is an outsourced Information Technology (IT) service provider contracted with clients to provide services remotely, including networks, infrastructure, data management, and cloud technologies. It assumes full responsibility for such services and is proactive in determining the technologies and services needed to meet clients’ requirements.

Outsourced IT support services are becoming increasingly popular as technology becomes more complex and businesses look for ways to improve and protect their systems and infrastructure.

Benefits of Managed Service Providers

IT managed service providers can offer a wide range of benefits to businesses, including:

Increased efficiency – a managed service provider, can help improve your business’s overall efficiency by proactively managing IT systems. This can free up time and resources that may otherwise be spent trying to handle unexpected problems.

Improved security – by taking a proactive approach to IT security, a managed service provider can help to protect your business from potential cyber threats. This can reduce the risk of data breaches and other cybersecurity incidents.

Increased uptime – by proactively managing your IT systems, a managed service provider can help to reduce the risk of downtime and ensure that your systems are available when you need them.

Improved IT system performance – by proactively managing your IT systems, a managed service provider can help identify and resolve potential issues before they cause any disruption to your business, leading to improved IT system performance and reliability.

Reduced IT costs – by outsourcing your IT management to a managed service provider, you can save time and money on IT staffing and support.

Different Types of IT Managed Service Providers

IT Managed Service Provider

An IT managed services provider is an IT services provider that offers a wide range of IT solutions and services to businesses. The critical difference between managed service providers and other IT service providers is that they provide proactive technical support and management rather than just responding to IT problems as they arise.

In other words, an MSP takes a proactive approach to infrastructure management, ensuring that potential problems are identified and resolved before they can cause any disruption to your business.

Managed Security Service Provider (MSSP)

A Managed Security Service Provider (MSSP) is a managed IT service provider specializing in security.

MSSPs provide a range of security services, including:

  • Security monitoring
  • Security incident response
  • Vulnerability management
  • Penetration testing
  • Security compliance and audits
  • Identity and access management (IAM)
  • Data loss prevention (DLP)

Managed Detection and Response (MDR)

Managed Detection & Response (MDR) is a type of managed IT service that proactively monitors the security of your IT systems for potential threats and provides rapid response in the event of an attack.

Managed Detection and Response services can provide several benefits to businesses, including:

  • 24/7 monitoring and threat detection
  • Fast and effective response to attacks
  • Reduced IT security costs
  • Improved IT system performance

Content Security Policy (CSP)

A Content Security Policy (CSP) is an IT security strategy that helps to protect your website from malware and other cyber threats.

A CSP works by monitoring and blocking malicious content from being loaded onto your website. This can help to prevent data breaches and other cybersecurity incidents.

A CSP can also help improve your website’s overall performance by reducing the amount of data that needs to be loaded onto your site.

Managed service providers can provide a wide range of IT support services

Help Desk IT Support

Help desk IT support can be provided by an in-house team or an outsourced IT provider, but the outsourced provider has access to a broader, more specialized skillset amongst its staff.

The main difference between help desk IT support and other types of technical support is that help desk support is typically more focused on customer service. This means that help desk IT support teams are often more responsive to IT problems and can provide quicker resolutions.

Help desk IT support can be used to resolve a wide range of IT problems, including technical issues, software problems, hardware problems, security issues, and more.

Remote Support

Remote services provide support 24/7 to help with any IT issues. Remote IT support services can help with anything from setting up new devices to troubleshooting software problems.

Remote IT support is an excellent way to get help without paying for each service call. With remote IT support, you can have peace of mind knowing that your IT needs are covered.

Proactive Maintenance

Proactive IT maintenance is a preventative IT approach that helps avoid potential problems before they occur. Proactive IT maintenance can include patch management, security updates, system monitoring, and more. Businesses can prevent costly downtime and disruptions by taking a proactive approach to IT.

Disaster Recovery

Disaster recovery is a critical IT managed service that helps businesses to recover from data loss or system failures.

Disaster recovery can restore lost data, applications, and systems. Disaster recovery services can help to minimize the impact of downtime and ensure that your business can continue to operate in the event of a major IT incident.

Remote Monitoring and Management

Remote Monitoring and Management is a proactive IT service that helps businesses remotely monitor and manage their IT systems.

Monitoring and management can help businesses to identify potential IT problems before they cause any disruption. Companies can avoid costly downtime and disruptions by using remote monitoring and control.

User Access Management

User access management is the security practice of controlling access to systems and data. User access management can help businesses prevent unauthorized access to sensitive data.

User access management can also help businesses control who has access to specific systems and data. Companies can ensure that only authorized users can access critical systems and data by employing user access management.

Vendor Management

Vendor Management is the process of managing the relationships with different IT-related vendors.

Vendor managers can help businesses get the best value for their IT budget and negotiate better terms with IT vendors. By leveraging vendor management, companies can improve their IT systems while saving money.

New User Onboarding

New User Onboarding is the process of onboarding new staff in your company. A new user onboarding process can help businesses to get new team members up and running quickly with all of their technical needs.

Employee Offboarding

Employee Offboarding is the process of ending an employee’s access to equipment, technology, and data when they leave your company. Proper employee offboarding can help businesses ensure that all data and systems are appropriately secured when an employee leaves.

Advanced and Custom Application Management and Support

Application management helps businesses manage employee access to apps they use to complete their work.

Application management can also help businesses troubleshoot any problems that arise and improve the performance of their applications.

Proper application management also concerns itself with mobile device management.

Managed service providers and backup and disaster recovery

Disaster Recovery as a Service (DRaaS) is a cloud-based disaster recovery solution that helps businesses to recover from data loss or system failures. DRaaS can be used to restore lost data, applications, and systems.

Disaster recovery services can help to minimize the impact of downtime and ensure that your business can continue to operate in the event of a major IT incident.

Backup services, including management, monitoring, testing, and recovery, ensure your data is in a secure, off-premise location, is up-to-date, and can be restored in the event of a disaster.

These services often include:

  • Local Backup Management & Monitoring
  • Office 365/Google Workspace Backup & Recovery
  • Cloud Services Including Backup Management & Monitoring
  • Azure Site Recovery Management
  • Website Backup & Recovery
  • SAAS Application Backup & Recovery
  • Endpoint Backup & Disaster Recovery

IT support helps businesses manage their IT systems and data. Managed services providers can provide businesses with economies of scale, experienced and highly skilled talent, rapid scalability, knowledge of emerging technology threats, and more.

Businesses can improve their IT systems by leveraging IT support while saving money.

What can happen if you select the wrong managed service provider?

When you select a managed service provider, you outsource your infrastructure management and security to a third party.

It is essential to carefully consider which managed service providers you select, as choosing the wrong one can have severe consequences for your business.

Some of the risks associated with choosing the wrong managed service provider include:

  • Poor IT management can lead to system failures and data loss
  • Incompetent or inexperienced staff that do not understand your IT systems
  • Lack of transparency can lead to billing errors and overcharges
  • Hidden costs that can increase your IT budget
  • Lack of customer support can leave you stranded in the event of an IT problem

If you select the wrong managed services provider, you may have IT problems and service interruptions that are more expensive to fix than if you had not used an MSP. In addition, you may not have the level of IT support that you need, and your business may suffer as a result.

When selecting managed service providers, it is essential to do your research and make sure that they are a good fit for your business. Otherwise, you may end up regretting your decision.

What Pricing Models Exist for Managed Services?

When considering managed services, it is important to understand the different pricing models that exist for MSPs. The three most common pricing models are:

Pay as you go: With this model, you only pay for the managed services you use. This can be a good option for businesses that do not have many IT needs.

Fixed price: With this model, you pay a fixed monthly fee for managed services. This can be a good option for businesses that have predictable IT needs.

Pay per incident: With this model, you pay for each IT problem that occurs. This can be a good option for businesses that have infrequent IT problems.

The pricing model you choose should be based on your IT needs and budget. If you are unsure which pricing model suits you, a managed services provider can help you choose the best option.

How to pick a managed services provider

Now that you know what to look for in a managed services provider, it’s time to start your search. Here are a few tips to help you find the best managed services provider for your business:

1. Define your IT needs.

Before you can start your search for a managed services provider, you need to know what your IT needs are.

Make a list of the IT services that you require, and be sure to include any future IT needs that you anticipate. This will help you to narrow down your options and find a provider that can meet all of your IT needs.

2. Research potential providers.

Once you know your IT needs, it’s time to start researching potential providers.

Read online reviews, check their website, and talk to other businesses using their services. This will help you to get a sense of each provider’s quality of service and reputation.

3. Adaptability as your business needs change or as you scale.

As your business grows, your IT needs will change. You need an adaptable managed services provider that can change with you. Ask potential providers about their ability to scale and adapt to your changing IT needs.

4. Compare pricing models.

As you narrow down your options, compare the pricing models of each provider. Choose the model that best fits your IT needs and budget.

5. Ask about customer support.

In the event of an IT problem, you need to know that you can rely on your managed services provider for help. Ask potential providers about their customer support policies to get a sense of their customer service quality.

Look for excellent customer service.

6. Review their managed service agreement.

Before you make your final decision, be sure to review the managed service agreement. This document will outline the terms of your relationship with the provider and should be reviewed carefully.

If you have any questions, be sure to ask the provider for clarification. You might want to ensure that there will be reporting, performance, and quality metrics.

By following these tips, you can find the best managed services provider for your business.

IT managed services are a great way to keep your IT systems running smoothly and efficiently and save you money in the long run.

With the right provider, you can focus on running your business while they handle all of your IT needs.


As your business grows, so does your reliance on technology. IT systems have become more complex, making it difficult for in-house IT staff to keep up with the latest changes. This is where managed services providers can be a valuable asset.

MSPs can provide IT support that helps businesses keep their systems running smoothly. Talk to us about how we can help you.


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